Intercom's pricing page, as read on 2026-08-24.

Intercom Pricing | Plans for every team size

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Fin AI Agent→

Get Fin and Intercom for a single, fully integrated customer service platform

Fin million dollar guarantee

Billed annuallyBilled monthly

Our Fin AI Agent + Intercom plans

Essential

Includes Fin AI Agent

Customer support for individuals, startups, and small businesses.

From$0.99

per Fin outcome

$29per seat/mo

Start free trial

Key features include

• Fin for service, sales & ecommerce
• Messenger
• Shared inbox and ticketing system
• Pre-built reports
• Public help center

View all features

Advanced

Includes Fin AI Agent

Powerful automation tools and AI features for growing support teams.

From$0.99

per Fin outcome

$85per seat/mo

Start free trial

Get a demo

Every Essential feature, plus

• Multiple team Inboxes
• Workflows automation builder
• Round robin assignment
• Private and multilingual Help Center
• Includes 20 free Lite seats

View all features

Expert

Includes Fin AI Agent

Collaboration, security, and multibrand features for large support teams.

From$0.99

per Fin outcome

$132per seat/mo

Start free trial

Get a demo

Every Advanced feature, plus

• SSO & identity management
• HIPAA support
• Service level agreements (SLAs)
• Multibrand Messenger / Help Center
• Includes 50 free Lite seats

View all features

All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.

View channel pricing

Already have a helpdesk?

Fin AI Agent

Use Fin with your current helpdesk including Salesforce and more.

From$0.99

per Fin outcome

No seats required

Contact sales

Get a demo

Features include

• Set up in under an hour on your current helpdesk
• Answers email, live chat, phone and more
• Customizable tone & answer length
• Takes action on external systems
• Hands off to agents in preferred Inbox

All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.

View channel pricing

Add-ons

Included in your free trial. Add or remove anytime.

Pro

Includes Operator

Advanced AI features to analyze performance, monitor quality, and improve Fin, plus Operator, an agent for your customer operations.

From $99/mo

Learn more

Copilot

Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo.

$29per agent/mo

Learn more

Proactive Support Plus

Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.

$99/mo

Learn more

Get an estimate

based on your needs

Find the right plan for your team

Get an estimated cost for Intercom’s AI-first customer service platform, based on your team size, expected Fin outcomes, and more.

Calculate costs

See the ROI impact Fin could have on your business

Estimate how much time and money Fin could save your team, based on your current and future support volume.

Calculate savings

Startups get 93% off

Get a direct line to your customers with

best-in-class support.

Apply now

Thousands of businesses

have already seen transformational results

[solidcore]

Robin

Synthesia

“We’re saving hundreds of thousands of dollars with Fin today, and as we continue to open more studios, that’s projected to reach millions.”

Shane McCartyChief Digital Officer at [solidcore]

“The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben PeakDirector, Technical Support at Robin

“Since launching Fin AI Agent, our resolution time has gone from five days and five hours to four hours and 37 minutes, a 96% decrease.”

Constantina SamaraVP of Customer Support at Synthesia

“We’re saving hundreds of thousands of dollars with Fin today, and as we continue to open more studios, that’s projected to reach millions.”

Shane McCartyChief Digital Officer at [solidcore]

“The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben PeakDirector, Technical Support at Robin

“Since launching Fin AI Agent, our resolution time has gone from five days and five hours to four hours and 37 minutes, a 96% decrease.”

Constantina SamaraVP of Customer Support at Synthesia

FAQs

###

How does Intercom pricing work?

Intercom pricing has two components:

• Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
• Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)

All plans include access to Intercom and Fin AI Agent. Want a tailored estimate? Use the pricing calculator.

###

How is Fin AI Agent priced?

Fin is priced at $0.99 per outcome.

An outcome is counted when:

• A customer confirms their issue is resolved, or
• They don’t ask for more help after Fin responds, or
• Fin completes a workflow (Procedure), including handoffs

You’re only charged once per conversation, even if multiple questions are answered.

###

Can I use Fin with my existing helpdesk?

Yes. Fin can be used with tools like Salesforce and others.

Pricing:

• $0.99 per outcome
• Minimum monthly commitment applies (e.g. 50 outcomes)
• No seat costs
• No setup, integration, or platform fees

###

What plans does Intercom offer?

Intercom offers three plans:

• Essential
• Advanced
• Expert

Your plan determines:

• Seat price
• Feature access
• Included capabilities (e.g. Lite seats on higher tiers)

###

What is a seat (Full vs Lite)?

Full seat: Paid. Required for teammates who interact with customers and use core features.

Lite seat: Free (on Advanced/Expert). Limited access for internal collaboration.

Only Full seats can send messages or fully use features like outbound content.

###

Are there additional usage charges?

Yes. Beyond seats, pricing is usage-based for certain features:

• Fin AI Agent: $0.99 per outcome
• WhatsApp: Charged per conversation (varies by volume/direction)
• SMS: Charged per message (varies by region)
• Email campaigns: Charged per bulk email sent
• Phone: Usage-based (varies)

Inbound support (e.g. responding to customer emails) is included.

###

What is Proactive Support Plus?

An optional add-on for outbound engagement.

• $99/month includes 500 messages
• Covers: Product Tours, Surveys, In-app messages, Mobile Push, Carousels
• Additional messages are charged per unit

###

How much is Copilot?

Copilot is an optional add-on at $29 per agent/month billed annually, or $35 per agent/month billed monthly, for unlimited usage.

Copilot is a personal AI assistant in the Inbox that helps your team resolve conversations faster. Every agent also gets 10 Copilot and 10 AI Auto-translation conversations free each month.

###

What is the Pro add-on?

Pro is an optional add-on at $99/month, which includes analysis of 1,000 conversations/month and 2,000 credits per month.

Pro is a set of advanced AI features for managing and improving your support operation. It includes Operator, an agent for customer operations, plus features that help you analyze performance, monitor quality, identify trends, and continuously improve Fin.

Credits are the unit used to measure and charge for Operator usage. Every Pro workspace receives monthly credits, and the number of credits included scales with conversation volume. If you use more credits than what’s included in Pro, you can buy additional credits at $0.01 per credit. Simple actions use fewer credits, while more complex work, like analyzing large sets of conversations, building automation, or testing changes, uses more. You can track usage, set alerts, and use hard limits to control spend.

###

Do I need a contract?

No.

• Monthly or annual self-serve plans are available (Essential, Advanced)
• Contracts are optional and required for:

• Enterprise needs
• Premier Support / onboarding
• Custom terms

###

What’s the minimum to get started?

• 1 Full seat minimum
• No required platform fees beyond that
• Usage (e.g. Fin, messaging) is pay-as-you-go

This makes it easy to start small and scale.

###

Is there a free trial?

Yes.

• 14-day free trial
• No credit card required
• Includes all features, Fin, and add-ons

You only pay once you choose a plan and add payment details.

###

How do I change my plan or seats?

You can:

• Upgrade/downgrade plans
• Add/remove seats
• Add or remove add-ons

Handled directly in your workspace (or via Sales if under contract). Downgrades typically take effect at renewal.

###

Are there discounts available?

Yes.

• Startups: Up to 93% off + 1 year of Fin free (via Early Stage program)
• Enterprise discounts may be available via Sales

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