Intercom Pricing | Plans for every team size - Log in - Contact sales - View demo - Start free trial Fin AI Agent # Get Fin and Intercom for a single, fully integrated customer service platform Fin million dollar guarantee Billed annuallyBilled monthly Our Fin AI Agent + Intercom plans ## Essential Includes Fin AI Agent Customer support for individuals, startups, and small businesses. From$0.99 per Fin outcome per seat/mo Start free trial Key features include - Fin for service, sales & ecommerce - Messenger - Shared inbox and ticketing system - Pre-built reports - Public help center View all features ## Advanced Includes Fin AI Agent Powerful automation tools and AI features for growing support teams. From$0.99 per Fin outcome per seat/mo Start free trialGet a demo Every Essential feature, plus - Multiple team Inboxes - Workflows automation builder - Round robin assignment - Private and multilingual Help Center - Includes 20 free Lite seats View all features ## Expert Includes Fin AI Agent Collaboration, security, and multibrand features for large support teams. From$0.99 per Fin outcome per seat/mo Start free trialGet a demo Every Advanced feature, plus - SSO & identity management - HIPAA support - Service level agreements (SLAs) - Multibrand Messenger / Help Center - Includes 50 free Lite seats View all features All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone. View channel pricing Already have a helpdesk? ## Fin AI Agent Use Fin with your current helpdesk including Salesforce and more. From$0.99 per Fin outcome No seats required Contact salesView Demo Features include - Set up in under an hour on your current helpdesk - Answers email, live chat, phone and more - Customizable tone & answer length - Takes action on external systems - Hands off to agents in preferred Inbox All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone. View channel pricing ## Add-ons Included in your free trial. Add or remove anytime. ### Pro Includes Operator Advanced AI features to analyze performance, monitor quality, and improve Fin, plus Operator, an agent for your customer operations. From $99/mo Learn more ### Copilot Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo. per agent/mo Learn more ### Proactive Support Plus Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder. $99/mo Learn more ## Get an estimate based on your needs ### Find the right plan for your team Get an estimated cost for Intercom’s AI-first customer service platform, based on your team size, expected Fin outcomes, and more. Calculate costs ### See the ROI impact Fin could have on your business Estimate how much time and money Fin could save your team, based on your current and future support volume. Calculate savings ## Startups get 93% off Get a direct line to your customers with best-in-class support. Apply now ## Thousands of businesses have already seen transformational results [solidcore] Robin Synthesia We’re saving hundreds of thousands of dollars with Fin today, and as we continue to open more studios, that’s projected to reach millions.” Shane McCartyChief Digital Officer at [solidcore] The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!” Ben PeakDirector, Technical Support at Robin Since launching Fin AI Agent, our resolution time has gone from five days and five hours to four hours and 37 minutes, a 96% decrease.” Constantina SamaraVP of Customer Support at Synthesia ## FAQs ### ### How does Intercom pricing work? Intercom pricing has two components: - Seats: You pay per teammate based on your plan (Essential, Advanced, Expert) - Usage: You pay for what you use (e.g. Fin outcomes, messaging channels) All plans include access to Intercom and Fin AI Agent. Want a tailored estimate? Use the pricing calculator. ### ### How is Fin AI Agent priced? ### ### Can I use Fin with my existing helpdesk? ### ### What plans does Intercom offer? ### ### What is a seat (Full vs Lite)? ### ### Are there additional usage charges? ### ### What is Proactive Support Plus? ### ### How much is Copilot? ### ### What is the Pro add-on? ### ### Do I need a contract? ### ### What’s the minimum to get started? ### ### Is there a free trial? ### ### How do I change my plan or seats? ### ### Are there discounts available? ## Perfect customer experiences, powered by Intercom Start free trialView demo Helpdesk features - Intercom 2 - Inbox - Live Chat - Copilot - Tickets - Omnichannel - Help Center - Apps & Integrations - Reporting - Knowledge Hub - Outbound Fin features - Fin overview - Capabilities - AI Engine Pricing - Intercom pricing - Fin pricing Learn - Events - Intercom blog - Academy - YouTube - AI Agent Blueprint - Learning Center - 2026 Transformation Report Evaluate - Why choose Intercom - Safety & security - ROI calculator - Customer case studies Support - Changes - Help Center - Developer hub - Intercom community - Status Company - About - Careers - Contact Press Programs - Solution partner - Technology partner - Early stage Intercom in action - View demo - Free trial - Contact sales - Sign in Helpdesk features▼ Fin features▼ Pricing▼ Learn▼ Evaluate▼ Support▼ Company▼ Programs▼ Intercom in action▼ TermsPrivacySecurity Your Privacy Choices