Intercom's pricing page, as read on 2026-09-08.

Intercom Pricing | Plans for every team size

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Fin AI Agent

Get Fin and Intercom for a single, fully integrated customer service platform

Fin million dollar guarantee

Billed annuallyBilled monthly

Our Fin AI Agent + Intercom plans

Essential

Includes Fin AI Agent

Customer support for individuals, startups, and small businesses.

From$0.99

per Fin outcome

per seat/mo

Start free trial

Key features include

• Fin for service, sales & ecommerce
• Messenger
• Shared inbox and ticketing system
• Pre-built reports
• Public help center

View all features

Advanced

Includes Fin AI Agent

Powerful automation tools and AI features for growing support teams.

From$0.99

per Fin outcome

per seat/mo

Start free trialGet a demo

Every Essential feature, plus

• Multiple team Inboxes
• Workflows automation builder
• Round robin assignment
• Private and multilingual Help Center
• Includes 20 free Lite seats

View all features

Expert

Includes Fin AI Agent

Collaboration, security, and multibrand features for large support teams.

From$0.99

per Fin outcome

per seat/mo

Start free trialGet a demo

Every Advanced feature, plus

• SSO & identity management
• HIPAA support
• Service level agreements (SLAs)
• Multibrand Messenger / Help Center
• Includes 50 free Lite seats

View all features

All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.

View channel pricing

Already have a helpdesk?

Fin AI Agent

Use Fin with your current helpdesk including Salesforce and more.

From$0.99

per Fin outcome

No seats required

Contact salesView Demo

Features include

• Set up in under an hour on your current helpdesk
• Answers email, live chat, phone and more
• Customizable tone & answer length
• Takes action on external systems
• Hands off to agents in preferred Inbox

All plans include free, unlimited live chat, support email, in-app chats, banners, and tooltips. Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone.

View channel pricing

Add-ons

Included in your free trial. Add or remove anytime.

Pro

Includes Operator

Advanced AI features to analyze performance, monitor quality, and improve Fin, plus Operator, an agent for your customer operations.

From $99/mo

Learn more

Copilot

Increase agent efficiency with a personal AI assistant in the inbox. Free to use in 10 Copilot and 10 AI Auto-translation conversations per agent/mo.

per agent/mo

Learn more

Proactive Support Plus

Advanced in-app and outbound support features including Posts, Checklists, Product Tours, Surveys, and Series campaign builder.

$99/mo

Learn more

Get an estimate

based on your needs

Find the right plan for your team

Get an estimated cost for Intercom’s AI-first customer service platform, based on your team size, expected Fin outcomes, and more.

Calculate costs

See the ROI impact Fin could have on your business

Estimate how much time and money Fin could save your team, based on your current and future support volume.

Calculate savings

Startups get 93% off

Get a direct line to your customers with

best-in-class support.

Apply now

Thousands of businesses

have already seen transformational results

[solidcore]

Robin

Synthesia

We’re saving hundreds of thousands of dollars with Fin today, and as we continue to open more studios, that’s projected to reach millions.”

Shane McCartyChief Digital Officer at [solidcore]

The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben PeakDirector, Technical Support at Robin

Since launching Fin AI Agent, our resolution time has gone from five days and five hours to four hours and 37 minutes, a 96% decrease.”

Constantina SamaraVP of Customer Support at Synthesia

FAQs

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How does Intercom pricing work?

Intercom pricing has two components:

• Seats: You pay per teammate based on your plan (Essential, Advanced, Expert)
• Usage: You pay for what you use (e.g. Fin outcomes, messaging channels)

All plans include access to Intercom and Fin AI Agent. Want a tailored estimate? Use the pricing calculator.

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How is Fin AI Agent priced?

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Can I use Fin with my existing helpdesk?

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What plans does Intercom offer?

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What is a seat (Full vs Lite)?

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Are there additional usage charges?

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What is Proactive Support Plus?

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How much is Copilot?

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What is the Pro add-on?

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Do I need a contract?

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What’s the minimum to get started?

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Is there a free trial?

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How do I change my plan or seats?

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Are there discounts available?

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