Zendesk Suite's pricing page, as read on 2026-09-24.

Zendesk Pricing Plans | Starting from £19/month

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Platform

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Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform

• Zendesk AIPower your service with AI that continuously improves every resolution
• Reporting and analyticsTurn service insights into better outcomes
• MarketplaceFind 1,800+ apps, partners and integrations to serve customers and employees
• Actions and integrationsDrive resolutions across unified data and systems
• Security and trustDeploy trusted service with enterprise-grade security and AI governance

Products

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Customer ServiceManage and resolve customer enquiries across all channels in one place

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Employee ServiceProvide employees the fastest resolutions on a scalable, intuitive platform

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Contact CentreDeliver AI-powered resolutions for every call, every channel, every time

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AI agentsResolve even the most complex issues on any channel autonomously

• CopilotEmpower service teams with the only proactive AI assistant
• Quality assuranceImprove your service with automatic human and AI agent scoring
• Workforce ManagementForecast, staff and manage agent schedules with AI-powered precision

Solutions

Common use cases

• Messaging and live chatEngage customers on your website or mobile app
• TicketingTrack, organise and resolve all your tickets in one place
• IT service managementIT support that empowers your workforce
• Knowledge basePower every resolution with connected knowledge
• VoiceManage and resolve customer calls with AI

By business type

• StartupsGet up to 2 years of Zendesk free for eligible startups.
• RetailTurn service into smarter selling
• Financial servicesSecure service that builds financial trust
• TechnologyTransform support to drive net retention
• Media & EntertainmentEngage audiences and elevate experiences
• GovernmentReliable support that serves every citizen
• EducationCreate better student experiences
• ManufacturingStrengthen customer and partner relationships
• HealthcareBuild healthier patient experiences
• TelecommunicationsImprove retention with seamless support

Resources

Learn

• Customer storiesSuccess stories from customers who love Zendesk
• BlogContent focused on growing and scaling your support teams
• EventsDiscover popular local events, browse by category or view on-demand options
• CX TrendsOur flagship report, covering the five trends shaping the future of CX

Support

• Help centreArticles and discussions to answer your questions
• CommunityConnect, learn and share with other Zendesk users
• PartnersFind a partner to help your business integrate Zendesk solutions
• What’s newStay up to date with new product releases

Company

• About usLearn why Zendesk is the leader in AI customer service
• Why ZendeskSee why 80,000+ companies choose Zendesk for AI service
• NewsroomSee news updates and press about Zendesk
• CareersWant to work at Zendesk? Check out our current openings

Latest news

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Join over 30,000 service leaders online at the AI Summit 2026 to discover how to turn AI ambition into real results.

Register now

Pricing

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Language

English (US)

English (UK)

Español

Español (LATAM)

Português

Français

Deutsch

Italiano

Nederlands

English (Denmark)

English (Sweden)

English (Australia)

English (India)

English (Singapore)

日本語

한국어

繁體中文 (台灣)

繁體中文 (香港特區)

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View pricing for:

Pricing for the #1 AI customer service solution

MonthlyAnnual

20% off annual

Support Team

For teams that have outgrown a shared inbox and need core support essentials

£15agent/month paid yearly

Buy now

Starting with the basics

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Email and ticketing system

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Ticket routing

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Prebuilt analytics dashboards

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Pre-written responses

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Customer context

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Automations and triggers

Suite Team

For teams ready to unify support channels and automate resolutions with AI agents

£45agent/month paid yearly

Buy now

Support Team features, plus:

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AI

AI agents

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AI

Knowledge base

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AI

Action builder

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Omnichannel routing

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Messaging and live chat

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Telephony

Most popular

Suite Professional

For teams optimising support operations with advanced automation and AI-driven insights

£89agent/month paid yearly

Buy now

Suite Team features, plus:

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AI

Admin copilot

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AI

App Builder

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AI

Writing tools

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AI

Quick reports

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Skills-based routing

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IVR phone menu

Suite Enterprise + Copilot

For teams needing advanced security, governance and the most proactive AI assistant.

Talk to Sales

Suite Professional features, plus:

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AI

Intelligent triage

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AI

Auto assist

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AI

Generative AI for voice

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Approval workflows

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Sandbox environment

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Customised agent roles

Still need help deciding? Compare all plan features, or start a trial

Featured add-ons

Copilot

AI assistance that empowers your entire team.

£40agent/month paid yearly

Learn more

Workforce Engagement Bundle

Elevate customer service quality and optimise agent performance.

£40agent/month paid yearly

Learn more

Contact Center

Power complex contact centres with ease of use and flexibility.

£72agent/month paid yearly

Learn more

Zendesk for Startups

The Startups Programme provides early stage startups a 6-month trial of the Zendesk Suite for up to 50 agents.

Apply now

Trusted by teams everywhere.

See how much you can save

Use this calculator to explore potential savings from automating customer interactions with Zendesk AI agents. Results are illustrative and based on the inputs you provide – actual results may vary.

Calculate savings

Frequently asked questions, answered.

How is Zendesk pricing structured?

Zendesk pricing is primarily seat-based (per agent, per month) with plan tiers that include different features. Your total cost typically includes:

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Base subscription: pricing is determined by your selected plan tier and the number of agent seats needed.

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Usage-based features: certain features like App Builder, Action Builder and Voice are billed based on consumption exceeding applicable plan allowances. 

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Add-ons: optional products and advanced features are billed in addition to your base plan.

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Annual vs monthly billing: annual subscriptions often include a discount, compared to paying monthly.

Contact Sales to learn more.

What’s the difference between Support and Suite service plans?

How does pricing for AI agents work?

What are Forethought AI agents?

What add-ons are available and how are they priced?

How can I purchase Zendesk?

Can I purchase enterprise plans online?

How long are your contracts? Can I upgrade or downgrade?

How does the free trial work?

How do I estimate my total cost?

Does Zendesk integrate with other applications and systems?

How do you protect customer data?

Still not sure? Explore on your own or with our team.

Try it for freeContact Sales

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Features

• AI agents
• Copilot
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• Messaging and live chat
• Advanced data privacy and protection
• Knowledge base
• Ticketing
• Voice
• Community forums
• Reporting and analytics
• Workforce management
• Quality assurance
• Live chat
• Client portal

Resources

• Help centre
• Security
• API and developers
• Blog
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• Events and webinars
• Customer stories
• Academy
• Partners
• Professional services
• Trial experience & FAQs

Company

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• What is Zendesk?
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• Sustainability report
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