Freshdesk Customer Support Software Pricing & Plans | Freshworks Skip to main content # Plans for Freshdesk Save 20%AnnuallyMonthly $19/agent/month, billed annuallyLaunch AI-powered service over email ### Growth Best suits teams that want: - Freddy AI Agent (first 500 sessions included) - Ticketing & shared inbox  - Customer portal & knowledge base - Out-of-the-box analytics & reporting - Threads & tasks - Roles & permissions Available add-ons - Additional AI Agent sessions $49/100 sessions - Day passes at $2/pass - Connector app tasks at $80/5000 tasks - MCP actions $15/1000 actions Try it free $55/agent/month, billed annuallyScale AI-powered service across your business ### ProMost popular Access to more AI and helpdesk features: - Freddy AI Agent (first 500 sessions included) - Multilingual helpdesk - Custom dashboards & reporting - Intelligent routing - Multiple SLA policies - External collaborators Available add-ons - Freddy AI Copilot $29/agent/month - Additional AI Agent sessions $49/100 sessions - Day passes at $7/pass - Connector app tasks at $80/5000 tasks - MCP actions $15/1000 actions Try it free $89/agent/month, billed annuallyDeliver enterprise-grade, AI-powered service ### Enterprise Access to all AI and helpdesk features: - Freddy AI Agent (first 500 sessions included) - Freddy AI Insights  - Skill-based routing - Sandbox - Audit logs - Allowed domains & IP whitelisting Available add-ons - Freddy AI Copilot $29/agent/month - Additional AI Agent sessions $49/100 sessions - Day passes at $12/pass - Connector app tasks at $80/5000 tasks - MCP actions $15/1000 actions Try it free ## Trusted by 74,000+ Businesses Worldwide View all features ### Compare features Growth $19 /agent/month, billed annually Try it free Pro $55 /agent/month, billed annually Try it free Enterprise $89 /agent/month, billed annually Try it free Help Desk and Ticketing Ticketing Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets. ✓ ✓ ✓ Shared inbox Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails. ✓ ✓ ✓ Threads and tasks Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done. ✓ ✓ ✓ Customer portal Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base. ✓ ✓ ✓ Multilingual Help Desk Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak. ✓ ✓ Collaborators Invite external agents and third parties to help your full-time support agents resolve complex customer issues. 5,000 collaborators included 5,000 collaborators included Freddy AI AgentFreddy AI CopilotFreddy AI InsightsAnalyticsSelf ServiceRouting and SLAAdministration and SecurityExtend the power of Freshdesk Growth Pro Enterprise Help Desk and Ticketing Ticketing Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets. ✓ ✓ ✓ Shared inbox Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails. ✓ ✓ ✓ Threads and tasks Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done. ✓ ✓ ✓ Customer portal Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base. ✓ ✓ ✓ Multilingual Help Desk Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak. ✓ ✓ Collaborators Invite external agents and third parties to help your full-time support agents resolve complex customer issues. 5,000 collaborators included 5,000 collaborators included Freddy AI Agent Freddy AI Copilot Freddy AI Insights Analytics Self Service Routing and SLA Administration and Security Extend the power of Freshdesk Hide all features ## Outcomes that matter “I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence.” Keira HayterSales Team Manager, Woolacombe Bay Read the story “It (Freddy AI Copilot) was truly a game-changer for the team.” Simon BirchCustomer Service Manager, Hobbycraft Read the story “We needed a tool that would allow us to deliver white-glove customer support at scale.” Frank ServidioVP, Technical Support Services, Ryan Specialty Read the story “Freshworks is easy to understand and makes sense to agents.” Justin LevitzBusiness Process and Growth Manager, iPostal1 Read the story ## Frequently Asked Questions How does the 14-day free trial work? When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended. Can I upgrade or downgrade my subscription? Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshdesk account to modify your subscription details. Do you have any cancellation fees? No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term. 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