Front Pricing and Plans | Front Introducing: a new way for customer teams and AI agents to work together. Read it now → Product Solutions Resources Pricing - Sign in - Request a demo - Try for free - See Front in Action Platform Overview Recent Product Updates Use Cases Customer Service All-in-one support platform Email Management Collaborative shared inboxes Client Communication Personalized service at scale AI Platform Autopilot Beyond happy-path automation Copilot AI help that actually gets complexity Compass Make sure your AI agents measure up External Agents Let any AI agent join the team More Features Omnichannel All the channels, zero chaos Ticketing Complexity in, clarity out Live Chat Chat people don’t hate Knowledge Base Stop answering déjà vu Integrations & API Escape from tab hell Industries Tech Financial Services Logistics Manufacturing Professional Services Travel Teams Customer Support Operations Inbound Sales Account Management Customer Success Using Front Academy Community Help Center Developer Portal Explore Blog Integrations Guides & Webinars Security Customer Stories Download App Front's Support Report Channel Partnerships Four sessions on running agents in customer ops, without losing control Pricing plans Build the best CX Plans for startups, enterprises, and everything in between. Billed Annually Save 24% Starter $25/seat/mo, up to 10 seats Essential capabilities to get started with single-channel support Key features include - Shared inbox and ticketing - AI Topics and up to 10 automation rules - Basic analytics - No-code public knowledge base - AI add-ons available Try for Free Professional $65/seat/mo, up to 50 seats Enhanced automation and reporting for omnichannel support EVERYTHING IN STARTER, PLUS - Omnichannel (email, SMS, social, etc.) - Macros and up to 20 automation rules - Advanced analytics - Multiple workspaces, SSO, and SCIM - AI add-ons available Request a Demo Enterprise most popular $105/seat/mo Advanced AI tools to accelerate resolution and elevate CX EVERYTHING IN PROFESSIONAL, PLUS - Smart rules - Unlimited rules and macros - Multi-language knowledge base - Custom roles and permissions - AI Copilot, QA, and CSAT included Request a Demo Trusted by 9,300+ companies Key Features Starter Professional Enterprise Communication channels Unify email, chat, SMS, and more Single channel type Omnichannel (email, SMS, social, WhatsApp, etc.) Omnichannel (email, SMS, social, WhatsApp, etc.) Shared inboxes Manage conversations from a collaborative inbox Ticketing system Track, organize, and resolve requests Messaging & live chat Triage and resolve chat inquiries Yes, if single channel type AI Autopilot Automate complex customer work with our omnichannel AI agent add-on add-on add-on AI Copilot Get answers, decide next steps, and draft replies add-on add-on External AI agents Connect external AI agents built with Claude, Codex, Sierra and more to collaborate with your teams in Front Compass Optimize AI agent performance with QA and improvement recommendations AI Topics Understand your most common customer contact reasons Smart QA Automate QA with AI-powered scorecards and reporting for your review Smart CSAT Infer and track customer satisfaction scores without surveys Workflow automation Tag, route, and more automatically Up to 10 rules Macros and up to 20 rules Unlimited macros and rules Workspaces Divide inboxes into separate spaces 1 Up to 5 Unlimited Knowledge base Host a help center or internal docs Basic Customizable Customizable and multi-language Analytics and reporting Report on team performance, CSAT, and SLAs Basic Advanced Custom reports User management Control access, identity, and roles Basic SSO, SCIM SSO, SCIM, and custom roles Try for Free Request a Demo Request a Demo Request a Demo Front AI Add-ons Power up your plan with Front AI Meet Front AI: human-in-control AI that powers exceptional service on even your toughest tickets Autopilot Run complex customer work with our omnichannel AI agent Starting at $0.05/conversation Talk to sales Copilot Surface account signals, plan next steps, and draft replies with your AI assistant $20/ seat / month Add-on for Starter and Professional Included in Enterprise Talk to sales Boundless saves 10k hours quarterly with Front AI Essentialist maintains 97% CSAT with Front AI Mixam replies 60% faster with Front AI add-ons More ways to extend the power of Front Get even more value out of Front with add-ons that help you deliver exceptional support at scale Native WhatsApp Channelpopular Connect your WhatsApp Business numbers directly to Front Meta-billed WhatsApp costs + 20% admin fee Available on Professional and Enterprise Talk to Sales API Rate Limit Increase Increase your Core API rate limit to support the most complex workflows $200per 100 API requests/min per month Available on all plans Talk to Sales ## Services to help you scale Get set up for long-term success by partnering with our team of experts. Request a consultation to learn more about our service add-ons for Professional and Enterprise plans. Talk to Sales Tailored onboarding Ensure your team achieves immediate productivity with a personalized onboarding experience meticulously shaped around your unique workflows and business objectives. Solution design and technical consultation Platform optimization Training and change management best practices Build custom apps and integrations ## Compare plans ### Starter Try for Free ### Professional Try for Free ### Enterprise Request a Demo Unified Workspace Workspaces Workspaces are a way to divide up your inboxes into separate spaces with their own workflows, analytics and resources such as tags or message templates. 1 Up to 5 Unlimited Shared inbox Track and manage important conversations, customized across specific inboxes, tags, and assignees Views Create real-time views to track important conversations in certain inboxes, tags, or assignees Assignments Gain clear ownership over messages by assigning messages directly to individual teammates Tags Categorize, organize, and prioritize messages with tags like "product bug" or "upsell opportunity" — as an individual or a team Internal comments and shared drafts Collaborate behind the scenes with teammates using comments and drafts Scheduling and snoozing messages Message templates Guest accounts Invite colleagues to comment on a conversation in Front without needing a license Individual inbox Bring your individual email into Front and manage it alongside conversations in shared inboxes Yes, if email is single channel type Calendar Yes, if email is single channel type Meeting scheduling Quickly add suggested meeting times to your messages, and allow recipients to book with a click Yes, if email is single channel type Real-time teammate availability Let your team know when you’re available and ensure conversations are only assigned when you can respond Front AI Topics Analyze your conversation history to understand why your customers reach out Compose Quickly polish and refine drafts with AI. Up to 200 total Compose actions per teammate per day Translate Get immediate translations to your preferred language. Up to 200 total requests per teammate per day Summarize Keep teams in sync with AI-generated conversation summaries. Up to 200 total manually-triggered summaries per teammate per day External AI agents Connect external AI agents built with Claude, Codex, Sierra and more to collaborate with your teams in Front Compass Optimize AI agent performance with QA and improvement recommendations MCP server Connect AI tools to Front so they can securely access your conversations and data Autopilot Automate complex customer work with our omnichannel AI agent add-on add-on add-on Copilot Boost agent productivity with a real-time AI assistant add-on add-on Smart QA Get a complete understanding of agent performance with automated, AI-powered QA Smart CSAT Infer and track customer satisfaction with AI — no surveys required Communication channels Channel Type Single Channel Omnichannel Omnichannel Email e.g. Office 365, Gmail, Custom Yes, if single channel type Front Chat Front's native live chat solution for your website or app Yes, if single channel type SMS via third-party integrations (e.g. Twilio, Dialpad) Yes, if single channel type Slack Respond and react to Slack messages from public and private channels Yes, if single channel type Social channels e.g. Facebook, Instagram, X Voice and telephony Manage calls and voicemails with integrations like Aircall and Dialpad Customer portal with ticket forms Offer a customer portal with dynamic ticket forms to initiate support requests Native WhatsApp Native WhatsApp integration available as paid add-on add-on add-on Third-party WhatsApp via Twilio or Number AI Third-party Chat e.g. Drift, Intercom, Google Play Connect any messaging platform via API Ticketing system Rules & workflow automation CRM Reporting & analytics Messaging & live chat Help center Integrations Security & team management Support & services ## Trusted by 9,300+ businesses 428% average ROI using Front 97% customer satisfaction 40% productivity increase 7x faster response time ## Frequently asked questions What are your Success Services packages and how much do they cost? Front offers 3 Success Services packages: Professional Onboarding, Enterprise Onboarding, and Success Services project hours. You can view pricing and what's included in each package here. To ensure you're set up for success, we require an onboarding package be purchased for contracts over $25k. How does Front’s free trial work? Do I need a credit card? Our free 14-day trial offers all the features available in our Professional plan. You can get started without a credit card and can upgrade at any time during your trial. You do not need a credit card to start, continue, or complete your Front trial. What is a seat? A seat is a paid Front license that can be granted to a unique user in your organization. What is a channel? A channel is the communication medium that people use to get in touch with you like email, SMS, Front Chat, WhatsApp, and more. Can I connect multiple channel types with the Starter plan? No, the Starter plan only supports a single channel type of Email, Front Chat, or SMS. The Professional and Enterprise plan support multiple channel types. What is the maximum number of channels per plan? Your channel maximum depends on both your plan and number of licenses. On Starter, you can connect up to 10 channels per license, with Professional up to 30 per license, and with Enterprise up to 50 per license. For example, a team of 5 users on Professional would have a maximum of 150 channels. Please see our help article for more details. Which providers power Front AI features? We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API. How is my data processed? Is my data protected? While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them. How can I learn more about Front’s security and compliance best practices? Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative. Can I combine seats across multiple plans? No, plans are assigned at the organization level. You can add or remove seats as needed within a single plan. Can I pay with my bank instead of my credit card? You can pay by wire transfer or ACH if you purchase annually and the total contract value is over $12K. Reach out to billing@front.com to have your payment method updated. Resources ## Discover best practices See more resources Blog 4 major customer pain points (and how to solve them) Blog How to achieve 100% CSAT and build a world-class support function Blog Ticket handling best practices: 11 tips to elevate your support Blog Building a better queue: how to set up a support ticket system that grows with you