Pricing + Plans | Customer.io # Straightforward pricing that grows with you  Essentials starts at $100 per month / billed monthly for 5kprofiles For teams getting started with data-driven messaging Get startedGet started Features you'll love: - 5k profiles (people + objects) - AI Agent with core execution skills - 1million emails per month - 2 object types - Visual workflow builder - Email and community support - Basic data integrations Premium starts at $1,000 per month / billed yearly For teams scaling across channels with custom workflows Book a demoBook a demo Everything in Essentials, plus: - Custom profile volume & pricing - Custom email volume & pricing - 10 object types - Elevated Agent limits + custom skills - Daily Routines (scheduled tasks) - Premium chat & email support - 90-day onboarding support - HIPAA Compliance* - Premium data integrations Enterprise   Let's talk   For organizations that need dedicated infrastructure and support Talk to salesTalk to sales Everything in Premium, plus: - Our best pricing on profile & email volume - Custom Agent limits + execution skills - Priority technical support - Migration support* - Dedicated Customer Success Manager* - Dedicated hardware - Audit logging & data governance - Dedicated Technical Implementation Specialist* - Shared Slack channel* Trusted by 9,000+ brands around the world to send data powered communication each day ### Get 12 months of Customer.io free Raised under $10M? Early-stage companies get a full year free through our Startup Program. See if you qualify | ### Essentials starts at$100/mo Get startedGet started | ### Premium starts at$1,000/mo Book a demoBook a demo | ### Enterprise  Let's talk  Talk to salesTalk to sales | ### AI Agent (beta) | Session limits | Standard | Elevated | Custom | Persistent Memory | Included | Included | Included | Core Execution Skills | Included | Included | Included | Custom Execution Skills | 3 | 10 | Custom | Routines: # of tasks | 1 | 5 | Custom | Routines: frequency | Weekly | Daily | Custom | ### Channels | Monthly email sends | 1M | Custom | Custom | Transactional emails | Included | Included | Included | Monthly push and in-app | Unlimited | Unlimited | Unlimited | Mobile SDKs | Included | Included | Included | Monthly SMS sends | Custom | Custom | Custom | WhatsApp (Native) | Included | Included | Included | LINE | Included | Included | Included | Webhook (send & receive) | Unlimited | Unlimited | Unlimited | Anonymous messages | Not included | Unlimited | Unlimited | ### Journeys | LLM actions | Included | Included | Included | Visual workflow builder | Included | Included | Included | Cross-channel campaign automation | Included | Included | Included | Send-time optimization | Included | Included | Included | In-app message suggestions | Included | Included | Included | API-triggered broadcasts | Included | Included | Included | Scalable Personalization | Included | Included | Included | Custom SMTP | Included | Included | Included | ### Audiences | Profiles (people + objects) | 5,000 | Custom | Custom | People attributes | Unlimited | Unlimited | Unlimited | Custom objects | Included | Included | Included | Object types | 2 | 10 | Custom | Segments | Included | Included | Included | AI-powered segment builder | Included | Included | Included | Suggested segments | Included | Included | Included | Nested data | Included | Included | Included | Ad audience sync | Included | Included | Included | Custom collections | Not included | Included | Included | ### Design Studio | Drag-and-drop visual editor | Included | Included | Included | Code editor | Included | Included | Included | AI-generated global styles | Included | Included | Included | AI translator for messages | Included | Included | Included | Email content analysis | Included | Included | Included | Reusable components | Included | Included | Included | Saved templates & version control | Included | Included | Included | Inbox previews | 25 | 25 | 25 | ### Data & integrations | Monthly API calls | Unlimited | Unlimited | Unlimited | Integrations | Basic | Basic & Premium | Basic & Premium | MCP server | Included | Included | Included | Data index | Included | Included | Included | Connected forms | Included | Included | Included | Privacy management | Included | Included | Included | Reverse ETL | Included | Included | Included | Data warehouse destinations | Not included | Included | Included | Data replay | Not included | Included | Included | ### Reporting | Dashboards | Included | Included | Included | Campaign reporting | Included | Included | Included | Workspace performance dashboard | Included | Included | Included | Survey analysis | Included | Included | Included | Data export | Included | Included | Included | A/B & multivariate testing | Included | Included | Included | Conversion tracking | Included | Included | Included | Universal search | Included | Included | Included | ### Security + Compliance | SSO & 2-factor authentication | Included | Included | Included | US / EU data centers | Included | Included | Included | SOC Tier II Compliance | Included | Included | Included | Standard role-based permissions | Included | Included | Included | Custom role-based permissions | Not included | Included | Included | Managed deliverability | Not included | Included | Included | HIPAA Compliance | Not included | Custom | Custom | Audit logging & data governance | Not included | Not included | Available by Consultation | Dedicated hardware | Not included | Not included | Included | ### Support Support packages available for Premium and Enterprise Plans | Documentation | Included | Included | Included | Community support | Included | Included | Included | Email support | Included | Included | Included | Chat support | Not included | Included | Included | Onboarding support | Not included | Included | Included | Dedicated Customer Success Manager | Not included | Included | Included | Migration support | Not included | Included | Included | Dedicated Technical Implementation Specialist | Not included | Included | Included | Shared Slack channel | Not included | Not included | Included | 2-hour first outreach response time | Not included | Included | Included | ### Usage + Billing | User seats | Unlimited | Unlimited | Unlimited | Workspaces | 2 | Unlimited | Unlimited | Additional people & object profiles | $0.009 | Custom | Custom | Additional 1,000 emails | $0.12 | $0.12 | $0.12 | Additional AI credits | $10 / 100K | $10 / 100K | Negotiated | Plan term | Monthly | Annual | Annual | | ### Essentials starts at$100/mo Get startedGet started | ### Premium starts at$1,000/mo Book a demoBook a demo | ### Enterprise  Let's talk  Talk to salesTalk to sales | ### ### AI Agent (beta) Session limits Standard Elevated Custom Persistent Memory Included Included Included Core Execution Skills Included Included Included Custom Execution Skills 3 10 Custom Routines: # of tasks 1 5 Custom Routines: frequency Weekly Daily Custom ### ### Channels ### ### Journeys ### ### Audiences ### ### Design Studio ### ### Data & integrations ### ### Reporting ### ### Security + Compliance ### ### Support ### ### Usage + Billing *additional cost ## Frequently asked questions ### How many team members can I add to my account? As many as you want! In fact, we encourage all team members to use Customer.io for consistent messaging across all of your product and marketing sends. ### Where do you store customer data? ### Does Customer.io charge extra for data usage or storage? ### How do you calculate my bill? ### How quickly can I start using my account? ### Does Customer.io own the data I put into the system? ### What are my payment options? GDPR CCPA ISO 27001 AICPA SOC HIPAA