Tidio Pricing—Find the Best Plan for Your Business Needs
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## Choose your path to AI-powered customer service
Customer service platformCombine AI and human conversations on the Tidio Platform
Lyro AI AgentAdd an AI Agent to Zendesk, Salesforce, or any other help desk software
Combine AI and human conversations on the Tidio Platform
Monthly
Annually
2 months free
Starter
Handle all customer conversations in one tool. Reply faster with smarter features.
$
24.17
/mo.
100 Billable conversations
7-day free trial
This plan includes:
50 Lyro AI Agent conversations (one-off)
100 Flows visitors reached
Live chat & Ticketing
Live visitors list
Operating hours
Basic analytics
Live chat channels
Growth
Popular
Deliver faster replies with smart automation and seamless collaboration.
Starts at
$
49.17
/mo.
From 250 Billable conversations
7-day free trial
Everything in Starter, plus:
Advanced analytics
User permissions
Automatic chat assignment
Automatic reply
Live typing preview
Viewed pages history
Macros
Plus
Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale.
Starts at
$
300
/mo.
+ monthly usage
Custom Billable conversations
Contact sales
Everything in Growth, plus:
Premium support
Dedicated Success Manager
Discounted usage rates
Departments
Multiproject
Custom branding
Ticketing automations
Live chat support
OpenAPI
Custom limits
Custom number of seats
Larger attachments
Pay by wire transfer
Premium
Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.
Contact for pricing
Custom Billable conversations
Contact sales
Everything in Plus, and:
From 3 000 Lyro AI conversations
Guaranteed 50% Lyro AI resolution rate
Pay-per-resolution billing
Mobile SDK
AI insights & CSAT
Super admin role
Custom analytics
Advanced Copilot
Security & services
Lyro AI as a managed service
Slack support
Compliance
SSO
View all features
## More automation, less effort with customer service add-ons
Lyro AI Agent
Our customers average a 75% resolution rate with Lyro, the AI agent. Answer common questions and perform recurring tasks automatically so your team can focus on growing your business.Read more
Human handoff
Customizable communication style
Knowledge-based responses
Available as a stand-alone product
Starts at
$
32.50
/mo.
From 50 Lyro AI conversations
7-day free trialCalculate savings
Flows
Increase conversions by 26% with contextual Flows. Boost your lead gen and sales funnels with Flows - no-code conversion paths that trigger at crucial moments in the customer journey.Read more
Collect data
Quote request
Handle missed conversations
Available as a stand-alone product
Starts at
$
24.17
/mo.
From 2 000 visitors reached
7-day free trial
## The world’s most demanding brands trust Tidio with their customers
## Need help deciding?
## Build your plan in seconds
Customer support
Live conversations
and
tickets
handled by your team make up your monthly billable conversations limit
I want 50 billable conversations per month
50
100
250
400
600
800
1 000
1 500
2 000
More
50 Billable conversations / mo.
- 50 Billable conversations / mo.
- 100 Billable conversations / mo.
- 250 Billable conversations / mo.
- 400 Billable conversations / mo.
- 600 Billable conversations / mo.
- 800 Billable conversations / mo.
- 1 000 Billable conversations / mo.
- 1 500 Billable conversations / mo.
- 2 000 Billable conversations / mo.
- 2 000+ Billable conversations / mo.
Lyro AI conversations
Let
Lyro AI Agent
handle customer requests
I want 0 Lyro AI conversations per month
0
50
100
150
200
300
500
750
1 000
More
0 Lyro AI conversations / mo.
- 0 Lyro AI conversations / mo.
- 50 Lyro AI conversations / mo.
- 100 Lyro AI conversations / mo.
- 150 Lyro AI conversations / mo.
- 200 Lyro AI conversations / mo.
- 300 Lyro AI conversations / mo.
- 500 Lyro AI conversations / mo.
- 750 Lyro AI conversations / mo.
- 1 000 Lyro AI conversations / mo.
- 1 000+ Lyro AI conversations / mo.
Visitors reached with Flows
Achieve your goals faster with
sales Flows
I want to reach 100 visitors per month
100
2 000
3 000
5 000
10 000
15 000
20 000
30 000
40 000
50 000
75 000
100 000
More
100 visitors reached / mo.
- 100 visitors reached / mo.
- 2 000 visitors reached / mo.
- 3 000 visitors reached / mo.
- 5 000 visitors reached / mo.
- 10 000 visitors reached / mo.
- 15 000 visitors reached / mo.
- 20 000 visitors reached / mo.
- 30 000 visitors reached / mo.
- 40 000 visitors reached / mo.
- 50 000 visitors reached / mo.
- 75 000 visitors reached / mo.
- 100 000 visitors reached / mo.
- 100 000+ visitors reached / mo.
Cost breakdown
Monthly
Annually
2 months free
Free Plan
50 Billable conversations
$
0
/mo.
Flows
100 visitors reached
$
0
/mo.
Total price
$
0
/mo.
Get started
Plan type
Growth
- Free
- Starter
- Growth
- Plus
- Premium
Free
$0/mo.
Get started
Starter
$24.17/mo.
Get started
Growth
Starts at$49.17/mo.
Get started
Plus
Starts at$300/mo.+ monthly usage
Contact sales
Premium
Contact for pricing
Contact sales
Customer support quota
Billable conversations
50
100
Up to 2 000
Custom
Custom
Seats
10
10
10
Custom
Custom
Live chat & Ticketing
Live Chat
Ticketing
Email management system
Live video calls
Ticketing automations
Lyro AI Agent
Lyro AI Agent conversations
Your first 50 conversations are free (lifetime). You can upgrade your monthly limit to 50 - 1 000.
Custom
Custom
Actions
Your first Action is free. Full access is available with the purchase of a paid Lyro AI Agent quota (50-1 000 conversations).
Up to 10
10+
FAQ upload
FAQ scraper
Website scraper
Import Zendesk articles
Guidance
5
5
5
Up to 10
10+
Lyro product recommendation
Available with the purchase of a paid Lyro AI Agent quota (50-1 000 conversations).
Lyro Connect
Lyro custom name
100mb file upload size
Lyro AI as a managed service
Guaranteed 50% Lyro AI resolution rate
Pay-per-resolution billing
Analysis & monitoring
Copilot
Copilot
Advanced Copilot
Flows
Visitors reached via Flows
Your first 100 visitors reached via Flows are free. You can upgrade your monthly limit to 2 000 - 100 000.
Custom
Custom
Sales Flows templates
FAQ Flows templates
Visual Flows builder
Features
Tidio AI reply assistant
Basic analytics
Multilanguage
Live visitors list
Operating hours
Chat page
Advanced analytics
Live typing preview
Viewed pages history
Visitors info
Visitor notes
Offline auto-reply
Automatic chat assignment
Automated satisfaction survey
Automated conversation solving
Macros
Permissions
Native Shopify actions
Multiproject
Departments
OpenAPI
Custom channels
Custom analytics
Super admin role
Mobile SDK
Integrations
Messenger integration
Instagram integration
WhatsApp integration
Email integration
App integrations
Apps
Desktop app
Mobile app
Services
Support over email
Support over live chat
Flows building and strategy assistance
Premium support
Dedicated Success Manager
Discounted usage rates
Training sessions
Account reviews
Priority Service + Premium Support
Compliance
SSO
Slack support
Dedicated services team
Pay by wire transfer
Customization
Basic widget customization
No Tidio branding
Add-on (16.67 USD/mo.)
Custom branding
Frequently Asked Questions
### What is a Conversation?
Conversation is any live chat, ticket, email or social media channel conversation. A visitor, operator or an automated flow may initiate a conversation. Remember that not all conversations are counted as “Billable conversations”
### What is a “Billable conversation”?
"Billable conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions. Responses from Flows and Lyro AI Agent are not counted as ‘agent replies’.
### Will I pay for unwanted conversations?
No. A conversation is only billed as a Billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – if it’s spam or simply a message that doesn’t require a reply – the conversation won’t count toward your monthly limit.
### Will I pay for multiple messages within one conversation?
A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Billable conversation regardless of how many messages are sent or received on the thread.
### How does the free trial work?
During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial. At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option. It means that you can use the full feature set of any Customer Service, Lyro AI Agent or Flows plan within your first 7 days with Tidio.
### Can I change my subscription anytime I want?
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.
### Can I add Tidio live chat to more than one website/store?
Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. If you want to have a different behavior for every website, talk to us.
### Can I send live chat messages?
Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.
### What is Lyro AI Agent?
Lyro is an AI agent that resolves 75% of conversations on average for our customers. It turns customer questions into conversations and delivers personalized replies. Unlike Flows, which follow set rules and pathways, Lyro uses machine learning to understand questions and draws on your support content to create detailed responses.
### What is a Lyro conversation?
A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent. Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.
### Can I purchase Lyro AI Agent or Flows as a standalone product?
Yes, each of our three core products - Lyro AI Agent, Customer Service and Flows - can be purchased individually or as part of a bundled plan in any configuration. This means you can choose to buy only the Lyro AI product or Flows and still benefit from the free limit of human conversations included in all subscriptions.
### How can I use Flows?
With any Customer Service plan, you can add Flows templates to your website or manually create as many automated workflows as you want with our drag-and-drop Flows builder. Although your Flows can have an unlimited number of chats, the Free Customer Service plan limits them to interact with only 100 unique visitors per month. However, you can interact with up to 100 000 visitors per month by purchasing extra quota and a custom number of visitors with the Plus plan.
### What’s the difference between Flows and Lyro AI Agent?
Flows
- Automate marketing messages to help convert visitors or increase order value
- Answer predefined questions
- Require manual configuration
- Start when a visitor takes a specific action and can proactively engage users
- Follow the rules and conversational paths you set
- Run on our platform
Lyro AI Agent
- Resolves 75% of conversations on average for our customers
- Answers customer questions and performs recurring tasks
- Uses your support content and natural language processing to understand questions and provide answers
- Understands customer intent and uses your content to personalize replies
- Is not limited to predefined questions. Lyro can answer follow-up questions using the information you provide
- Runs on our platform and integrates with other customer service tools
Flows follow the paths you design, while Lyro AI Agent uses artificial intelligence to understand questions and hold conversations. Lyro can provide more details when a customer needs them. Flows can guide visitors toward a purchase. You don’t have to choose between Lyro AI Agent and Flows. Use both to answer questions and engage visitors.
### When will my Lyro conversation limit refresh?
Every Tidio account starts with 50 Lyro conversations, but you need to upgrade to the Lyro AI Agent plan to refresh it monthly. You can access higher Lyro conversation limits with the Lyro AI Agent and Plus plans. If you’re using the Lyro AI Agent or Plus plans, your limit refreshes 30 days from the moment you make the payment.
### When will my Flows limit refresh?
The limit refreshes every 30 days. If you are on the paid plan, the limit will refresh after 30 days, starting from the moment you have made your payment. If you are on the Free plan, the limit will refresh after 30 days, starting from the moment you have created your account or from the moment when your last paid subscription has finished.
### How does the ticketing system work?
Tidio’s AI-powered ticketing system enables you to transform incoming support emails, live chat conversations, and social media messages into tickets and assign them to available operators. You can monitor tickets and add notes or custom tags to follow up on conversations. Tidio automatically analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.
### How many support agents can I add to my Tidio project?
You can add up to 10 agents on self-serve plans and custom numbers on the Plus package.
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