Freshdesk's pricing page, as read on 2026-10-08.

Freshdesk Customer Support Software Pricing & Plans | Freshworks

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Plans for

Freshdesk

Save 20%AnnuallyMonthly

$19/agent/month, billed annuallyLaunch AI-powered service over email

Growth

Best suits teams that want:

-

Freddy AI Agent (first 500 sessions included)

-

Ticketing & shared inbox 

-

Customer portal & knowledge base

-

Out-of-the-box analytics & reporting

-

Threads & tasks

-

Roles & permissions

Available add-ons

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Additional AI Agent sessions $49/100 sessions

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Day passes at $2/pass

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Connector app tasks at $80/5000 tasks

-

MCP actions $15/1000 actions

Try it free

$55/agent/month, billed annuallyScale AI-powered service across your business

ProMost popular

Access to more AI and helpdesk features:

-

Freddy AI Agent (first 500 sessions included)

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Multilingual helpdesk

-

Custom dashboards & reporting

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Intelligent routing

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Multiple SLA policies

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External collaborators

Available add-ons

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Freddy AI Copilot $29/agent/month

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Additional AI Agent sessions $49/100 sessions

-

Day passes at $7/pass

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Connector app tasks at $80/5000 tasks

-

MCP actions $15/1000 actions

Try it free

$89/agent/month, billed annuallyDeliver enterprise-grade, AI-powered service

Enterprise

Access to all AI and helpdesk features:

-

Freddy AI Agent (first 500 sessions included)

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Freddy AI Insights 

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Skill-based routing

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Sandbox

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Audit logs

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Allowed domains & IP whitelisting

Available add-ons

-

Freddy AI Copilot $29/agent/month

-

Additional AI Agent sessions $49/100 sessions

-

Day passes at $12/pass

-

Connector app tasks at $80/5000 tasks

-

MCP actions $15/1000 actions

Try it free

Trusted by 74,000+ Businesses Worldwide

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Compare features

Growth

$19 /agent/month, billed annually

Try it free

Pro

$55 /agent/month, billed annually

Try it free

Enterprise

$89 /agent/month, billed annually

Try it free

Help Desk and Ticketing

Ticketing

Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets.

✓

✓

✓

Shared inbox

Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails.

✓

✓

✓

Threads and tasks

Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.

✓

✓

✓

Customer portal

Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base.

✓

✓

✓

Multilingual Help Desk

Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.

✓

✓

Collaborators

Invite external agents and third parties to help your full-time support agents resolve complex customer issues.

5,000 collaborators included

5,000 collaborators included

Freddy AI AgentFreddy AI CopilotFreddy AI InsightsAnalyticsSelf ServiceRouting and SLAAdministration and SecurityExtend the power of Freshdesk

Growth

Pro

Enterprise

Help Desk and Ticketing

Ticketing

Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets.

✓

✓

✓

Shared inbox

Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails.

✓

✓

✓

Threads and tasks

Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.

✓

✓

✓

Customer portal

Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base.

✓

✓

✓

Multilingual Help Desk

Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.

✓

✓

Collaborators

Invite external agents and third parties to help your full-time support agents resolve complex customer issues.

5,000 collaborators included

5,000 collaborators included

Freddy AI Agent

Freddy AI Copilot

Freddy AI Insights

Analytics

Self Service

Routing and SLA

Administration and Security

Extend the power of Freshdesk

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Outcomes that matter

“I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence.”

Keira HayterSales Team Manager, Woolacombe Bay

Read the story

“It (Freddy AI Copilot) was truly a game-changer for the team.”

Simon BirchCustomer Service Manager, Hobbycraft

Read the story

“We needed a tool that would allow us to deliver white-glove customer support at scale.”

Frank ServidioVP, Technical Support Services, Ryan Specialty

Read the story

“Freshworks is easy to understand and makes sense to agents.”

Justin LevitzBusiness Process and Growth Manager, iPostal1

Read the story

Frequently Asked Questions

How does the 14-day free trial work?

When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Billing’ in your Freshdesk account to modify your subscription details.

Do you have any cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.

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Explore Freshdesk to deliver AI-powered customer service

Book a demoTry it free

Contact Freshworks

Contact ussales@freshworks.com

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