Tidio's pricing page, as read on 2026-10-08.

Tidio Pricing—Find the Best Plan for Your Business Needs

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Tidio

Reply faster to tickets across all channels

Lyro

Hire AI to handle customer service

Hubi AI

Run on-brand marketing with an AI coworker

Tidio Labs

Get a custom AI solution built by experts

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Contact sales

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• Unread: Try Lyro for free

Choose your path to AI-powered customer service

Customer service platformCombine AI and human conversations on the Tidio Platform

Lyro AI AgentAdd an AI Agent to Zendesk, Salesforce, or any other help desk software

Combine AI and human conversations on the Tidio Platform

Monthly

Annually

2 months free

Starter

Handle all customer conversations in one tool. Reply faster with smarter features.

$

24.17

/mo.

100 Billable conversations

7-day free trial

This plan includes:

50 Lyro AI Agent conversations (one-off)

100 Flows visitors reached

Live chat & Ticketing

Live visitors list

Operating hours

Basic analytics

Live chat channels

Growth

Popular

Deliver faster replies with smart automation and seamless collaboration.

Starts at

$

49.17

/mo.

From 250 Billable conversations

7-day free trial

Everything in Starter, plus:

Advanced analytics

User permissions

Automatic chat assignment

Automatic reply

Live typing preview

Viewed pages history

Macros

Plus

Get premium features, priority support, and advanced team management for $300/mo. Pay separately for AI and human conversations at lower rates as you scale.

Starts at

$

300

/mo.

+ monthly usage

Custom Billable conversations

Contact sales

Everything in Growth, plus:

Premium support

Dedicated Success Manager

Discounted usage rates

Departments

Multiproject

Custom branding

Ticketing automations

Live chat support

OpenAPI

Custom limits

Custom number of seats

Larger attachments

Pay by wire transfer

Premium

Partner with our team for guaranteed ongoing AI deployment, expert insights, and custom solutions at volume.

Contact for pricing

Custom Billable conversations

Contact sales

Everything in Plus, and:

From 3 000 Lyro AI conversations

Guaranteed 50% Lyro AI resolution rate

Pay-per-resolution billing

Mobile SDK

AI insights & CSAT

Super admin role

Custom analytics

Advanced Copilot

Security & services

Lyro AI as a managed service

Slack support

Compliance

SSO

View all features

More automation, less effort with customer service add-ons

Lyro AI Agent

Our customers average a 75% resolution rate with Lyro, the AI agent. Answer common questions and perform recurring tasks automatically so your team can focus on growing your business.Read more

Human handoff

Customizable communication style

Knowledge-based responses

Available as a stand-alone product

Starts at

$

32.50

/mo.

From 50 Lyro AI conversations

7-day free trialCalculate savings

Flows

Increase conversions by 26% with contextual Flows. Boost your lead gen and sales funnels with Flows - no-code conversion paths that trigger at crucial moments in the customer journey.Read more

Collect data

Quote request

Handle missed conversations

Available as a stand-alone product

Starts at

$

24.17

/mo.

From 2 000 visitors reached

7-day free trial

The world’s most demanding brands trust Tidio with their customers

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Build your plan in seconds

Customer support

Live conversations

and

tickets

handled by your team make up your monthly billable conversations limit

I want 50 billable conversations per month

50

100

250

400

600

800

1 000

1 500

2 000

More

50 Billable conversations / mo.

• 50 Billable conversations / mo.
• 100 Billable conversations / mo.
• 250 Billable conversations / mo.
• 400 Billable conversations / mo.
• 600 Billable conversations / mo.
• 800 Billable conversations / mo.
• 1 000 Billable conversations / mo.
• 1 500 Billable conversations / mo.
• 2 000 Billable conversations / mo.
• 2 000+ Billable conversations / mo.

Lyro AI conversations

Let

Lyro AI Agent

handle customer requests

I want 0 Lyro AI conversations per month

0

50

100

150

200

300

500

750

1 000

More

0 Lyro AI conversations / mo.

• 0 Lyro AI conversations / mo.
• 50 Lyro AI conversations / mo.
• 100 Lyro AI conversations / mo.
• 150 Lyro AI conversations / mo.
• 200 Lyro AI conversations / mo.
• 300 Lyro AI conversations / mo.
• 500 Lyro AI conversations / mo.
• 750 Lyro AI conversations / mo.
• 1 000 Lyro AI conversations / mo.
• 1 000+ Lyro AI conversations / mo.

Visitors reached with Flows

Achieve your goals faster with

sales Flows

I want to reach 100 visitors per month

100

2 000

3 000

5 000

10 000

15 000

20 000

30 000

40 000

50 000

75 000

100 000

More

100 visitors reached / mo.

• 100 visitors reached / mo.
• 2 000 visitors reached / mo.
• 3 000 visitors reached / mo.
• 5 000 visitors reached / mo.
• 10 000 visitors reached / mo.
• 15 000 visitors reached / mo.
• 20 000 visitors reached / mo.
• 30 000 visitors reached / mo.
• 40 000 visitors reached / mo.
• 50 000 visitors reached / mo.
• 75 000 visitors reached / mo.
• 100 000 visitors reached / mo.
• 100 000+ visitors reached / mo.

Cost breakdown

Monthly

Annually

2 months free

Free Plan

50 Billable conversations

$

0

/mo.

Flows

100 visitors reached

$

0

/mo.

Total price

$

0

/mo.

Get started

Plan type

Growth

• Free
• Starter
• Growth
• Plus
• Premium

Free

$0/mo.

Get started

Starter

$24.17/mo.

Get started

Growth

Starts at$49.17/mo.

Get started

Plus

Starts at$300/mo.+ monthly usage

Contact sales

Premium

Contact for pricing

Contact sales

Customer support quota

Billable conversations

50

100

Up to 2 000

Custom

Custom

Seats

10

10

10

Custom

Custom

Live chat & Ticketing

Live Chat

Ticketing

Email management system

Live video calls

Ticketing automations

Lyro AI Agent

Lyro AI Agent conversations

Your first 50 conversations are free (lifetime). You can upgrade your monthly limit to 50 - 1 000.

Custom

Custom

Actions

Your first Action is free. Full access is available with the purchase of a paid Lyro AI Agent quota (50-1 000 conversations).

Up to 10

10+

FAQ upload

FAQ scraper

Website scraper

Import Zendesk articles

Guidance

5

5

5

Up to 10

10+

Lyro product recommendation

Available with the purchase of a paid Lyro AI Agent quota (50-1 000 conversations).

Lyro Connect

Lyro custom name

100mb file upload size

Lyro AI as a managed service

Guaranteed 50% Lyro AI resolution rate

Pay-per-resolution billing

Analysis & monitoring

Copilot

Copilot

Advanced Copilot

Flows

Visitors reached via Flows

Your first 100 visitors reached via Flows are free. You can upgrade your monthly limit to 2 000 - 100 000.

Custom

Custom

Sales Flows templates

FAQ Flows templates

Visual Flows builder

Features

Tidio AI reply assistant

Basic analytics

Multilanguage

Live visitors list

Operating hours

Chat page

Advanced analytics

Live typing preview

Viewed pages history

Visitors info

Visitor notes

Offline auto-reply

Automatic chat assignment

Automated satisfaction survey

Automated conversation solving

Macros

Permissions

Native Shopify actions

Multiproject

Departments

OpenAPI

Custom channels

Custom analytics

Super admin role

Mobile SDK

Integrations

Messenger integration

Instagram integration

WhatsApp integration

Email integration

App integrations

Apps

Desktop app

Mobile app

Services

Support over email

Support over live chat

Flows building and strategy assistance

Premium support

Dedicated Success Manager

Discounted usage rates

Training sessions

Account reviews

Priority Service + Premium Support

Compliance

SSO

Slack support

Dedicated services team

Pay by wire transfer

Customization

Basic widget customization

No Tidio branding

Add-on (16.67 USD/mo.)

Custom branding

Frequently Asked Questions

What is a Conversation?

Conversation is any live chat, ticket, email or social media channel conversation. A visitor, operator or an automated flow may initiate a conversation.   Remember that not all conversations are counted as “Billable conversations”

What is a “Billable conversation”?

"Billable conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions.   Responses from Flows and Lyro AI Agent are not counted as ‘agent replies’.

Will I pay for unwanted conversations?

No. A conversation is only billed as a Billable conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – if it’s spam or simply a message that doesn’t require a reply – the conversation won’t count toward your monthly limit.

Will I pay for multiple messages within one conversation?

A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Billable conversation regardless of how many messages are sent or received on the thread.

How does the free trial work?

During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial.   At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option.   It means that you can use the full feature set of any Customer Service, Lyro AI Agent or Flows plan within your first 7 days with Tidio.

Can I change my subscription anytime I want?

Yes, you can. You can downgrade or upgrade your subscription at any time.   Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.

Can I add Tidio live chat to more than one website/store?

Yes, you can add Tidio to multiple sites and/or stores.   Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. If you want to have a different behavior for every website, talk to us.

Can I send live chat messages?

Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.

What is Lyro AI Agent?

Lyro is an AI agent that resolves 75% of conversations on average for our customers. It turns customer questions into conversations and delivers personalized replies.   Unlike Flows, which follow set rules and pathways, Lyro uses machine learning to understand questions and draws on your support content to create detailed responses.

What is a Lyro conversation?

A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent.   Even if Lyro replies a dozen times or more to solve the customer’s problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.

Can I purchase Lyro AI Agent or Flows as a standalone product?

Yes, each of our three core products - Lyro AI Agent, Customer Service and Flows - can be purchased individually or as part of a bundled plan in any configuration. This means you can choose to buy only the Lyro AI product or Flows and still benefit from the free limit of human conversations included in all subscriptions.

How can I use Flows?

With any Customer Service plan, you can add Flows templates to your website or manually create as many automated workflows as you want with our drag-and-drop Flows builder.   Although your Flows can have an unlimited number of chats, the Free Customer Service plan limits them to interact with only 100 unique visitors per month. However, you can interact with up to 100 000 visitors per month by purchasing extra quota and a custom number of visitors with the Plus plan.

What’s the difference between Flows and Lyro AI Agent?

Flows

• Automate marketing messages to help convert visitors or increase order value
• Answer predefined questions
• Require manual configuration
• Start when a visitor takes a specific action and can proactively engage users
• Follow the rules and conversational paths you set
• Run on our platform

Lyro AI Agent

• Resolves 75% of conversations on average for our customers
• Answers customer questions and performs recurring tasks
• Uses your support content and natural language processing to understand questions and provide answers
• Understands customer intent and uses your content to personalize replies
• Is not limited to predefined questions. Lyro can answer follow-up questions using the information you provide
• Runs on our platform and integrates with other customer service tools

Flows follow the paths you design, while Lyro AI Agent uses artificial intelligence to understand questions and hold conversations. Lyro can provide more details when a customer needs them. Flows can guide visitors toward a purchase.   You don’t have to choose between Lyro AI Agent and Flows. Use both to answer questions and engage visitors.

When will my Lyro conversation limit refresh?

Every Tidio account starts with 50 Lyro conversations, but you need to upgrade to the Lyro AI Agent plan to refresh it monthly.   You can access higher Lyro conversation limits with the Lyro AI Agent and Plus plans. If you’re using the Lyro AI Agent or Plus plans, your limit refreshes 30 days from the moment you make the payment.

When will my Flows limit refresh?

The limit refreshes every 30 days. If you are on the paid plan, the limit will refresh after 30 days, starting from the moment you have made your payment.   If you are on the Free plan, the limit will refresh after 30 days, starting from the moment you have created your account or from the moment when your last paid subscription has finished.

How does the ticketing system work?

Tidio’s AI-powered ticketing system enables you to transform incoming support emails, live chat conversations, and social media messages into tickets and assign them to available operators.   You can monitor tickets and add notes or custom tags to follow up on conversations.   Tidio automatically analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.

How many support agents can I add to my Tidio project?

You can add up to 10 agents on self-serve plans and custom numbers on the Plus package.

Tidio

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Pricing

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